GLOWBIOTICS Hong Kong hopes to bring you the best probiotic skin care products. We provide convenient online ordering and home delivery service. Of course, we also welcome you to visit our showroom and try our products in person. If you have time, we would also be happy to have a cup of coffee with you. If you are ordering directly from our website, please read our delivery arrangements carefully:
General order processing and delivery arrangements:
-
Except for special events or special circumstances specifically noted by the official online store, general shipping costs are as follows:
- Free general delivery for purchases over HK$500
- For purchases less than HK$500, a delivery fee of HK$30 will be charged
-
Delivery Area
- Standard delivery service areas include Hong Kong Island, Kowloon, New Territories, Outlying Islands and Macau Special Administrative Region. There is no delivery service to designated areas, including but not limited to: Big Wave Bay, Lo Wu, Tai O, Siu Ho Wan, Po Toi Island
- Please do not use a PO Box as your delivery address
- The delivery address and billing address must be valid addresses in Hong Kong and Macau
- Each order can only be delivered to one address. If you want to deliver the goods to different addresses, please place separate orders for different addresses.
- Orders placed on the GLOWBIOTICS Hong Kong official online store will be processed within 1-2 working days and shipped within 1-2 working days after your order is confirmed.
- All orders are processed on business days (Monday to Friday). If you place your order on a weekend or public holiday, it will be processed on the next business day
- Dermatriz Limited reserves all rights to cancel orders
General delivery time and arrangement:
- Under normal circumstances, standard delivery service will arrive at the delivery address within 3 to 5 working days. For orders to remote areas of Hong Kong, it may take an additional 1 to 2 working days to arrive
- Delivery time from Monday to Saturday: 9:00 am to 7:00 pm
- Sunday and Public Holidays: No delivery service
- Order processing and delivery are only done on weekdays (excluding public holidays)
- In case of holidays or extreme weather conditions, delivery time may be extended
- Delivery to outlying islands may take an additional two days
- All orders must be signed upon receipt
International Orders:
- Different areas have different transportation charges , the general charge is HK$280
- Free delivery service for purchases over HK$2,500
- Dermatriz Limited is not responsible for any customs duties and VAT charges. Customers are responsible for all duties, VAT and other charges during and after delivery.
Failed delivery/lost delivery/change of address
- Late delivery: If you have not received the item after the expected delivery date, please contact us. We can help investigate the cause.
- If the delivery fails or the customer is unable to receive the item due to personal reasons, we will charge HKD30 for delivery. Please ensure and provide the correct delivery address.
- The delivery address cannot be changed once an order has been confirmed and Dermatriz Limited will not be held responsible for incorrect addresses on orders.