Terms of Service
Thank you for visiting Dermatriz (the Company)'s website www.Glowbiotics.com.hk (the "Website"). You may access and use the related services of this website (collectively referred to as "Services") in accordance with the following terms of service and any other rules and policies of this website. By using the services (such as browsing the website or placing an order on this website), you agree to all contents of the Terms of Service. If you do not accept or agree to the Terms of Service, you should immediately stop using the Service.
This Agreement does not recognize any relationship (partnership, collaboration, employment or otherwise) between you and Glowbiotics HK or Dermatriz Limited. It does not authorize you to act as a representative of Glowbiotics HK or Dermatriz Limited.
Dermatriz reserves the right to change or modify the website content, related policies, privacy policy, and terms of service at any time, and recommends that you visit this website regularly to check the above policies and agreements, privacy policy and updates or changes to these terms of service. Any changes made after an order has been placed will not have any effect on that order unless we are required to make changes by law. If you have any questions about this website or these Terms of Service, please contact us.
Dermatriz reserves the right to make changes to any portion of the Site or Terms of Service at any time.
We recommend that you regularly review the above policies and agreements and these Terms of Service for updates or changes.
You agree that the Company will collect, use, retain and disclose any personal data you provide in accordance with the Privacy Policy. If you have any questions about this website or these Terms of Service, please contact us.
register
You need to register an account to use the services of this website. During the account registration process, you agree to provide all personal information that is true, accurate and complete. If there are any changes to your registration information, please notify us immediately by email at info@dermatriz.com. We may change registration requirements. For information on how we use your personal data, please see our Privacy Policy.
If you are under 18 years of age, please inform your parents and guardians and obtain their agreement to the "Terms of Service" and approval to register an account or use our services in other ways. Dermatriz reserves the right to accept your order only if you are over 18 years of age.
Please keep your account and password safe to prevent unauthorized use of your account. The Company will not ask you to provide your account password by phone or in writing. If you suspect that your account has been stolen or used without authorization, please contact us immediately.
Prohibitions
When using this website, Dermatriz Limited prohibits users from engaging in the following actions (including actions or preparatory actions that may give rise to the following actions):
• Any conduct that defames, or may defame, other users, third parties and/or Dermatriz Limited
• Any action that infringes or may infringe upon the property rights or privacy of other users, third parties and/or Dermatriz Limited;
• Any conduct that infringes or may infringe the intellectual property rights (including but not limited to copyright, design right, patent right, utility model right, trademark right and right of publicity) of other users, third parties and/or Dermatriz Limited;
• Any act of transmitting or writing harmful computer programs;
• Any conduct that is or may be offensive to public order and morals or that constitutes or may constitute a criminal offence;
• Any use or preparation of the Services for commercial purposes;
• election campaigns or any similar activities, or any other activities related to politics and/or religion;
• Any other conduct that interferes with the operation of the Services; or
• Any violation of the laws or regulations of the country or region where the user resides when using this website.
• Dermatriz reserves the right to terminate any account at its sole discretion.
Website Security
This website uses the following highly secure technologies and maintains a high level of security.
• Firewall prevents unauthorized browsing
• Prevent unauthorized browsing through regular analysis of browsing logs and intrusion detection systems
• Data encryption
Website Links
Users are free to link to the Website from their own websites, except for websites containing the following content:
• Any content that is offensive to public order and morality;
• Content that violates laws and regulations ;
• Any defamation of Dermatriz Limited; or
• Any other content that is objectively considered to be detrimental to the company values of Dermatriz Limited.
When linking to this website, users are requested to link to the homepage of the website in principle. Users should be aware that linked pages may be changed or removed without prior notice to the user.
Dermatriz Limited will not be held liable for any disadvantages arising out of or in connection with changes or deletions to the pages.
Purchase Eligibility<br>You must meet our eligibility criteria to purchase products from us
• 18 years or older
• Hold a valid credit card issued by a licensed bank, or hold a valid PayPal account
• Provide valid and correct personal and payment information (including Email, real name, phone number, billing information and other information required by this website). The payment information you provide must be valid and legally authorized, and must be the person mentioned in the billing information.
By purchasing items on this website, you authorize the Company to charge your credit card or PayPal account for the total amount of the order. You also explicitly authorize the Company to use the personal data you provide to conduct appropriate anti-fraud checks, such as credit checks, and to transmit information about you to third parties or from third parties when necessary. Such third parties include, but are not limited to, credit reference agencies or anti-fraud agencies, which may maintain such information. For more information on how we use personal data, please see our Privacy Policy.
The products sold on this website are for your personal use only. You may not resell, use or obtain any commercial benefit from the content.
All orders are subject to stock availability and order price. Items in your shopping cart will not be considered reserved until you confirm your order and can be purchased by other customers.
Product Description
Dermatriz will endeavor to ensure that the content and product descriptions on this website are accurate and complete. However, the Company does not guarantee that all content and product descriptions are completely accurate, complete, error-free and up-to-date. If you believe that a product offered by us is not as described, please refer to our Return Policy.
Intellectual Property <br>All software, code and content on this website (defined as, or including, any text, audio, video, graphics, photographs and images) are the intellectual property of Dermatriz Limited and are protected by intellectual property and copyright laws.
This website is for your personal, non-commercial use only. Unless authorized by the Company, you may not modify, copy, distribute, transmit, display, perform, reproduce, publish for commercial exploitation, nor may you use this website or any of its content for furthering any commercial purpose, including any advertising or advertising revenue generating activities on your own website. Any unauthorized actions may result in civil consequences or criminal penalties.
The Company reserves the right to withdraw or amend any service without notice. The Company will not be liable if for any reason the Website is unavailable at any time or for any period.
Price Policy <br>The prices displayed on this website are in Hong Kong Dollars (HKD) of the Hong Kong Special Administrative Region.
Unless there is an obvious error, by accepting your order you agree to pay the prices displayed on this website. We endeavour to ensure that the prices displayed on this website are accurate, but we cannot guarantee that all prices are correct and reserve the right to correct any errors. If you find that the price of any product you have ordered is wrong, the Company will notify you as soon as possible and you can choose to reconfirm or cancel your order. If we are unable to contact you, we will treat your order as cancelled. If you cancel but have already purchased the product, a full refund will be arranged as soon as possible.
There are no taxes or duties charged on orders placed through this website.
Sales Price Adjustment Terms <br>The Company reserves the final right to make the final decision on sales price adjustment.
Payment<br>You can pay via Visa, MasterCard, Apple Pay, Google Pay. You can also pay via PayPal. When you select this option during checkout, you will be directed to the PayPal website to "Log In" and review the amount displayed and click "Pay Now." Once the transaction is completed, you will be returned to this website. The Company will deduct the funds from your account after you place an order.
By placing orders using the above credit cards and online payment methods, you confirm that the credit card or PayPal account used is yours, or that you have the express authorization of the owner of the credit card or PayPal account to use it. If your card issuer refuses to authorise payment to us, the transaction will be void.
We will collect payment in Hong Kong Dollars (HKD). If your credit card is not denominated in Hong Kong dollars, the final payment price will be calculated based on the exchange rate set by your card issuer. In addition, some local card issuers may charge a cross-border service fee to your credit card.
Accepting your order <br>When you enter your personal and payment information and submit your order, the Company will send you an email to confirm receipt of your order. This email only confirms receipt of the order, but does not mean that the order has been accepted.
Unless you cancel your order, your order will be deemed accepted and the relevant contract will come into effect when we email you to confirm that the goods have been shipped.
The concluded contract only covers the goods listed in the confirmation email sent at the time of dispatch. All sales contracts shall be concluded in the English language and in the Hong Kong Special Administrative Region.
The Company reserves the right to decide not to accept an order for any reason, including but not limited to the following:
• The goods you ordered are out of stock, or are withdrawn because they do not meet our quality standards, or because delivery restrictions apply to one or all of the ordered goods.
• The Company discovered an error in the price or product description
• The Company was unable to obtain authorization for payment
• You do not meet the purchase qualifications set out in the Terms of Service
If there are any problems with your order, our customer service will contact you as soon as possible.
Complaints <br>If you wish to make a complaint to us, please contact us by email at info@dermatriz.com providing full details including date of purchase and order number, together with your name, address and contact details.
Liability<br>The opinions expressed in any media whose products are sold on this website are purely their personal opinions. The Company is not responsible for any such views, and such views do not represent the views of the Company.
Dermatriz does not warrant that use of the Site and Services will be error-free or that the Site or the server that makes it available are free of viruses or other harmful components. The Company recommends that all users of this website ensure that they have installed the latest anti-virus software.
Some events may occur that are beyond the Company's reasonable control, such as severe weather. In such cases, Dermatriz will do its best to maintain its services but will not be held responsible for any failure to perform under these Terms of Service.
Your Rights <br>These Terms of Service do not affect your rights under the laws of the Hong Kong Special Administrative Region.
Indemnification and Release<br>You agree to indemnify and hold harmless Dermatriz (including its employees, directors, agents, affiliates, etc.) from and against all liabilities, claims, expenses, losses, including attorneys' fees, resulting from your violation of the Terms of Service. This includes any other person using the Site using your account as a result of your actions or inaction.
Legal Restrictions and Jurisdiction <br>These Terms of Service and related policies are subject to and governed by the laws of the Hong Kong Special Administrative Region. If there are any disputes or claims arising out of or in connection with these Terms of Service, all matters shall be finally settled by the relevant courts of the Hong Kong Special Administrative Region.
If there is any discrepancy between the English version and the Chinese version of all or part of the content of this website, the English version shall prevail.